Support Administrator
Can you bring your administrative expertise to our team? Join our team in the Olney, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.
What you would do as our Support Administrator
As the Administrator - Technical Support for the Global solutions division of ASSA ABLOY, you will have the opportunity to be responsible for day-to-day administrative tasks to support the Technical Support team. You will be self-motivated and trustworthy with strong organisational skills and the ability to work under pressure. You will also have a proactive approach to customer satisfaction along with a keen eye for attention to detail. You will have excellent communication skills with colleagues and customers at all levels across the business, along with tenacity and perseverance. You will not be afraid of any challenges and will have a desire to succeed in getting the required solution but at the same time have the confidence to discuss any issues with customers.
You would also:
- Respond incoming phone calls and emails for the Tech Support.
- Manage the quotation process for customers from creation to confirming.
- Purchase Orders.
- Do general administration within the Technical Support team.
- Work collaboratively with other departments as a link into Tech Support.
The skills and experience you need
We are looking for someone who:
- Is self-motivated and able to work with initiative and has good oral and written communication skills.
- Has good organisational skills and is able to prioritise work as needed and is able to work under pressure.
Has good customer service skills and has positive ‘can do’ attitude - Has excellent verbal and written communication skills, experience with Microsoft Office, including Outlook, Word, and Excel and is willing to learn.
- Has great telephone manner, is team player and has experience with Salesforce or similar CRM tool.
- Has experience in Customer service focused environment and has good sense of humour.
What we offer
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
- Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
- A competitive salary and incentive schemes.
We review applications regularly, so don’t wait
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Monika Fikrová, Talent Acquisition Business Partner, at monika.fikrova@assaabloy.com
Let’s create a safer and more open world - together!
To find out more about us, visit www.assaabloy.com
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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