Junior IT Specialist

Role Summary

This person must be resourceful, technical, cool under fire, and love to work in a fast-paced environment. This role must have a sense of autonomy, and job ownership, and be willing to work in a role where at times the job scope is not clearly defined.

Key responsibilities

• First line IT support for end users primarily in Korea as well as other APAC countries based on AAES service desk portal.
• Operation or coordination of all local business-critical systems including ERP with vendor and key users.
• Configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security.
• Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.
• Managing corporate IT Assets (IT asset control, diagnosis, and repair, coordinating warranty repairs, organizing hardware shipment with the local or global vendors)
• Taking ownership of project-based tasks and work closely with local business for collaborating IT projects
• Ensure business data to be compliant with data security and protection guidelines
• Ensure network, servers, workstations, and related systems, hardware and software application are functioning properly and securely.
• Refine and automate regular processes, track issues, and document changes
• Take initiatives and implement optimizations of business process
• Remotely and onsite support for 3 legal entities in Korea and Vietnam.
• Other duties outlined by IT Manager

Responsibilities and authorities

• With being self-driven take necessary actions on upcoming request / tasks
• Inform closest manager on progress and actions taken to secure the environment
• Closing cooperation with local business to fulfill business requirement securely

Key competences

• Good knowledge in Microsoft Active Directory/Azure/Intune
• Good knowledge in Microsoft Windows 10/11
• Good knowledge in Windows Server 2016/2019/2022
• Experience with Microsoft 365(Teams/Outlook/Word/Excel,etc)
• Networking skills / experience based on Cisco networks/WIFI

• Knowledge about ITIL framework with focus on service requests, incidents and problem management
• Knowledge & Experience in Applicaiton System (Ecount ERP is preference)
• Knowledge in Project management

Personal qualities

• Quick learner
• Ability to work independently as well as in a team
• Good Team player
• Self & result driven
• Eager to help out
• Flexible & hands-on
• Good communication skills
• Positive customer service attitude
• Understanding business needs

• Stress resistant
• integrity, credibility and commitment

Requirements

• University degree or similar (major in computer related is preference)
• At least 2 years relevant experience in a similar position in an industrial sector. Experience of working in a multicultural team and in an international environment is desired.
• Relevant 1 year experience operation or implement  in ERP, OA or other business system.
• Being able to speak Korean and good written and spoken English a must, Chinese is a big plus
• Eligibility to work in Korea and be able to travel