Product Executive
Job Summary:
We are looking for a hands-on and detail-oriented Product Associate to support the development, testing, and troubleshooting of our Smart Locks, Safes and accessories. This role is ideal for someone with a technical background and a passion for smart home technology. You will work closely with the product, sales, and customer support teams to ensure high-quality performance and user satisfaction.
Key Responsibilities:
1. Product Testing & Troubleshooting
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Conduct hands-on testing of smart locks to identify technical issues and areas for improvement.
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Diagnose product defects and collaborate with product teams to resolve hardware and software problems.
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Assist in debugging firmware, connectivity issues, and mobile app integrations.
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Document troubleshooting steps and common product issues for internal and customer use.
2. Product Development Support
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Participate in product trials and provide feedback to enhance product performance.
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Work closely with suppliers and manufacturers to ensure product quality and compliance with specifications.
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Assist in testing new features, firmware updates, and software releases before market launch.
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Ensuring products are tested to local EN & Fire test requirements.
3. Customer Support & Training
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Provide technical support to internal teams (sales, customer service) and external customers.
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Develop FAQs, troubleshooting guides, and training materials for users and field technicians.
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Conduct training sessions for sales and support teams on product features and troubleshooting methods.
4. Market & Competitor Analysis
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Conduct market research on smart door locks, including competitor analysis and customer feedback.
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Gather insights from users to recommend product improvements and feature enhancements.
Key Qualifications & Skills:
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1–2 years of experience in product testing, technical support, or product development (smart home or IoT experience is a plus).
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Hands-on experience in troubleshooting hardware and software issues.
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Familiarity with mobile app troubleshooting, Bluetooth/Wi-Fi connectivity, and IoT platforms.
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Strong analytical and problem-solving skills.
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Good communication skills to interact with technical and non-technical teams.
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Passion for smart home technology and security solutions.
Why Join Us?
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Gain hands-on experience in the fast-growing smart home security industry.
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Work with cutting-edge IoT technology and smart access solutions.
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Collaborate with a dynamic and innovative team.
When you join Yale, we open doors for you
We’re trusted by millions of people every day to keep what’s important to them safe. Their home, family and belongings. Looking after our people is just as important to us.
When you join our Yale team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 61,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
