Technical Support Technician
Technical Support Technician Love problem-solving and tech?
Join a growing team at Traka, the global leader in smart key management!
Traka ASSA ABLOY
Who We Are:
Originally, the manufacturer of one of the world's first electronic key management systems in 1994 - we are now the global leader in innovative technology for sophisticated, intelligent key management systems and locker solutions. We operate in a wide variety of markets such as Healthcare, Education, Commercial Enterprise and Critical Infrastructure, Government, Hospitality and more. Traka products and solutions solve real-world problems by securing, managing, and auditing the keys and equipment at the heart of a successful operation from small business to fortune 100 companies. Traka became part of ASSA ABLOY in April 2012, who are a more than 8 billion Euro organisation and the global leader in access solutions. Every day we help people feel safe, secure, and experience a more open world. ASSA ABLOY products can be seen and used everywhere you go in your daily life from brands such as Yale, Chubb and HID. With its continued rapid growth, in January 2019 Traka became part of the Global Solutions division of ASSA ABLOY which allows Traka to grow further globally, and leverage group developments, including Cloud technologies. We are always looking for diverse, talented, energetic people with integrity and the desire to succeed. We are an equal opportunity employer offering competitive salaries and benefits in a team environment where you can freely speak across teams and departments to seek help and guidance. Working for Traka means that you will be part of an agile environment, with innovative solutions to improve our customers' lives.
Your Opportunity:
As a Technical Support Technician, you’ll provide Tier 1 and Tier 2 technical support for Traka’s key and asset management systems across the Oceania region. You’ll assist customers, partners, and resellers through phone, email, and remote diagnostics, troubleshooting both hardware and software issues. This role offers the chance to expand your expertise in security technology, access control systems, and cybersecurity, working alongside a dynamic and supportive team.
The role includes but not limited to the following:
• Provide Tier 1 and Tier 2 level line telephone or dial in support, providing assistance to customers, partners, distributors and resellers.
• Investigate faults and technical issues, documenting and following up to closure.
• Set up test systems to replicate customer faults.
• Work with the Traka Sales Engineers and Partner Technicians to effectively solve problems in the field.
• Maintain records of all maintenance/servicing visits.
• General administration within the technical team.
• Ensure that technical support enquiries are handled quickly and proactively via telephone or email or by progression to Systems technician call out
Carry out some product training with customers remotely.
• Perform other duties as assigned by the Management Team. Who You Are: We’re looking for someone who is passionate about customer support and technology, enjoys problem-solving, and thrives in a dynamic environment.
Essential Skills:
✔ 1+ years in a customer-facing technical role
✔ Knowledge of electronics hardware and/or software applications
✔ Experience with computer systems and software installations
✔ Strong problem-solving and troubleshooting abilities
✔ Excellent communication and customer service skills
✔ Ability to work both independently and as part of a team
✔ Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Desirable Skills (Nice to Have, but Not Required):
➕ Experience with enterprise access control systems & integrations
➕ Knowledge of security technologies (card readers, Wiegand, OSDP)
➕ Basic knowledge of Microsoft SQL Server scripting
➕ Understanding of software programming
➕ Cybersecurity certifications and practical knowledge
What We Offer:
• Salary: $75,000 + Superannuation
• Hybrid Work Arrangements (optional 2 days WFH)
• Career growth opportunities in security tech and access control
• Ongoing training and skill development
• A supportive team environment in a global company Ready to be part of an innovative and supportive team?
Apply today and grow your career with Traka
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
