Customer Service Specialist
Can you bring a proactive eye to our DITEC team? Join our team in Origgio, Italy, and enjoy a collaborative culture that empowers you to build a career you can be proud of.
What you would do as our Customer Service Specialist
We want someone to assist our customers with orders, products availability and shipments. The CSS also supports customers in various aspects of the relationship with Ditec. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during sales procedures. This role will report to the Head of Customer Service.
You would also:
• Respond to customer queries in a timely and accurate way, via phone, email or chat. Identify customer needs and help customers use specific features.
• Share feature requests and effective workarounds with team members. Support to area sales managers for matters related to orders. CUSTOMER SUPPORT (mail + phone).
• Customer Master Data maintenance and e-commerce activation. Sales order import from e-shop and management in ERP. Products availability check and customer order confirmation.
• Issue of specific docs for extra CEE deliveries according to our procedures and policy. Management of transportation.
• Resolution of claims with After Sales team. Assist in training junior Customer Support Representatives.
The skills and experience you need
We are looking for someone with:
• Experience as a Customer Support Specialist or similar CS role. Experience using help desk software and remote support tools.
• English level B2/C1. French Level C1. Spanish Level B2/C1is a plus.
• Excellent communication and problem-solving skills. Multi-tasking abilities.
• Patience when handling tough cases.
• Diploma is minimum requisition (preferred in linguistic high school) - Degree in Language is a plus.
What we offer
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
• Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program… to name just a few!
We review applications regularly, so don’t wait
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia, Sourcer, at giulia.virde@assaabloy.com.
Let’s create a safer and more open world - together!
To find out more about us, visit www.assaabloy.com
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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